Refund & Return Policy

At Cotton & Kin House, customer satisfaction is important to us. We take great care in ensuring the quality of our products before dispatch. Please read our refund and return policy carefully before placing an order.

Eligibility for Returns

  • We accept returns only under the following conditions:
  • The product received is damaged, defective, or incorrect
  • The issue must be reported within 24 hours of delivery
  • An unboxing video is mandatory for return approval
  • The product must be unused, unwashed, and in original condition with tags intact
  • Returns without an unboxing video will not be accepted.

Non-Returnable Items

  • We do not accept returns or exchanges in the following cases:
  • Change of mind or personal preference
  • Color or print variation due to screen differences
  • Slight irregularities in print or weave, which are natural characteristics of fabrics
    Sale, discounted, or clearance items
  • Customized or altered products

Refund Process

  • Once the return request is approved, the product must be shipped back to us within 3 days
  • After receiving and inspecting the product, the refund will be processed
  • Refunds will be issued as store credit or bank transfer, based on availability
  • Shipping charges are non-refundable
  • Refunds are typically processed within 5–7 business days after inspection.

Return Shipping

  • Return shipping costs will be borne by the customer unless the product is damaged or incorrect
  • In case of approved damage/defect, return shipping will be arranged by us
    Order Cancellation
  • Orders can be cancelled only before dispatch
  • Once dispatched, orders cannot be cancelled

How to Raise a Return Request

To request a return or refund, please contact us on WhatsApp with:
Order ID
Clear photos/videos of the issue
Unboxing video
📞 WhatsApp Support: [Your WhatsApp Number]
Policy Updates
Cotton & Kin House reserves the right to update or modify this policy at any time without prior notice.